Website Terms & Conditions of Use

1. About the Website

Welcome to www.compactsaas.com (Website). The Website allows you to access and use CompactSaaS (Services).

The Website is operated by Compact SaaS Pty Ltd, ABN 75 680 223 965. Access to and use of the Website, or any of its associated products or Services, is provided by Compact SaaS Pty Ltd. Please read these terms and conditions (Terms) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of the Services, immediately.

Compact SaaS Pty Ltd reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Compact SaaS Pty Ltd updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

2. Acceptance of the Terms

You accept the Terms by remaining on the Website. Where the option is available in the user interface, you may also accept the Terms by clicking to accept or agree to the Terms.

3. About the Service

CompactSaaS is a cloud-based B2B web analytics platform that enables businesses to track, measure and analyse visitor traffic data on their websites through JavaScript tracking scripts and real-time analytics dashboards.

Business accounts with usage-based billing based on analytics page views and events tracked per month are currently offered. You acknowledge and agree that the accounts offered, as well as the account features, may change from time to time and may be governed by separate terms which apply specific to the account. Where special account-specific terms apply, you will be informed and must accept those terms before you are given such an account. For the avoidance of doubt, these Terms apply unless otherwise agreed or amended by account-specific terms.

The Service may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. Compact SaaS Pty Ltd is not responsible for any delays, delivery failures, or other damage resulting from such problems.

4. Acceptable Use of the Service

CompactSaaS, its related features, and website must only be used lawfully. Compact SaaS Pty Ltd reserves the right to suspend, cancel, or otherwise deny access to users and accounts who use the service:

To engage in any act that would disrupt the access, availability, and security of CompactSaaS and other Compact SaaS Pty Ltd services, including but not limited to:
1. Tampering with, reverse-engineering, or hacking our servers.
2. Modifying, disabling, or compromising the performance of CompactSaaS or other Compact SaaS Pty Ltd services.
3. Overwhelming, or attempting to overwhelm, our infrastructure by imposing an unreasonably large load on our systems that consume extraordinary resources.
4. Compromising the integrity of our system, including probing, scanning and testing the vulnerability of our system unless expressly permitted by Compact SaaS Pty Ltd.
For any illegal purpose, or to violate any laws, including and without limitation to data, privacy, and export control laws.
To stalk, harass or threaten users and any member of the public.
To misrepresent or defraud any user or member of the public through phishing, spoofing, manipulating headers or other identifiers, impersonating anyone else, or falsely implying any sponsorship or association with Compact SaaS Pty Ltd or any third party.
To access or search any part of the Service, or any other service owned by Compact SaaS Pty Ltd, other than our publicly supported interface.
To use the Service in any way that violates the intellectual property rights of Compact SaaS Pty Ltd or any third party, including but not limited to copying, modifying, or distributing any content without proper authorisation.

5. Security and Data Privacy

Compact SaaS Pty Ltd takes your privacy seriously and information provided through your use of the Website and/or Services is subject to Compact SaaS Pty Ltd's Privacy Policy, which is available on the Website. The Privacy Policy also addresses Compact SaaS Pty Ltd's processes, policies, and obligations in respect of CompactSaaS security breaches.

Compact SaaS Pty Ltd implements industry-standard security measures to protect your data, including encryption, regular security audits, and restricted access controls. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Use

Compact SaaS Pty Ltd collects, stores, and processes your data on CompactSaaS. The data is used to provide Services to you, as well as to facilitate Compact SaaS Pty Ltd's business operations. The Privacy Policy outlines how your data is collected, stored, and processed by Compact SaaS Pty Ltd. The Privacy Policy also addresses Compact SaaS Pty Ltd's processes, policies, and obligations in respect of data encryption and removal requests.

7. Subscription to Use the Service

In order to access the Services, you must first purchase a subscription through the Website (Subscription) and pay the applicable fee for the selected Subscription (Subscription Fee). After purchasing a Subscription, you will be considered a member ("Member").
In purchasing the Subscription, you acknowledge and agree that it is your responsibility to ensure that the Subscription you elect to purchase is suitable for your use.
Before, during or after you have purchased the Subscription, you will then be required to register for an account through the Website before you can access the Services (Account).
As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including but not limited to business contact name, email address, billing information, payment details (processed via Stripe), API access credentials, and pseudonymous analytics data derived from customer website visitor activity including browser information, device data, page views and custom event data.
You warrant that any information you give to Compact SaaS Pty Ltd in the course of completing the registration process will always be accurate, correct and up to date.
Once you have completed the registration process, you will be a registered user of the Website and agree to be bound by the Terms ("User"). As a Member you will be granted immediate access to the Services from the time you have completed the registration process until the subscription period expires (Subscription Period).
You may not use the Services and may not accept the Terms if:
1. you are not of legal age to form a binding contract with Compact SaaS Pty Ltd; or
2. you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services; or
3. you are accepting these Terms on behalf of a business entity and you lack the authority to bind that entity to these Terms, or the entity is not duly incorporated or in good standing in its jurisdiction.
Subscription Fees are subject to change at Compact SaaS Pty Ltd's discretion. Any changes to Subscription Fees will be notified to you at least 30 days before the change takes effect. If you do not agree with the changes, you may cancel your Subscription before the new fees come into effect.

8. Payments

The Subscription Fee may be paid by all payment methods available on the Website, and may change from time to time.
Payments made in the course of your use of CompactSaaS may be made using third-party applications and services not owned, operated, or otherwise controlled by Compact SaaS Pty Ltd. You acknowledge and agree that Compact SaaS Pty Ltd will not be liable for any losses or damage arising from the operations of third-party payment applications and services. You further acknowledge and warrant that you have read, understood and agree to be bound by the terms and conditions of the applicable third-party payment applications and services you choose to use as a payment method for CompactSaaS services.
You acknowledge and agree that where a request for the payment of the Subscription Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Subscription Fee.
You agree and acknowledge that Compact SaaS Pty Ltd can vary the Subscription Fee at any time and that the varied Subscription Fee will come into effect following the conclusion of the existing Subscription.

9. Refund Policy

Compact SaaS Pty Ltd offers refunds in accordance with the Australian Consumer Law and on the terms set out in these terms and conditions. Any benefits set out in these terms and conditions may apply in addition to consumer's rights under the Australian Consumer Law.
Compact SaaS Pty Ltd will only provide you with a refund of the Subscription Fee in the event they are unable to continue to provide the Services or if the manager of Compact SaaS Pty Ltd makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances. Where this occurs, the refund will be in the proportional amount of the Subscription Fee that remains unused by the Member (Refund).

10. Copyright and Intellectual Property

The Website, the Services and all of the related products of Compact SaaS Pty Ltd are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Compact SaaS Pty Ltd or its contributors.
All trademarks, service marks and trade names are owned, registered and/or licensed by Compact SaaS Pty Ltd, who grants to you a worldwide, non-exclusive, royalty-free, revocable licence whilst you are a User to:
1. use the Website pursuant to the Terms;
2. copy and store the Website and the material contained in the Website in your device's cache memory; and
3. print pages from the Website for your own personal and non-commercial use.
Compact SaaS Pty Ltd does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Compact SaaS Pty Ltd.
You retain all right, title and interest in any content you create, upload, or integrate with the Services, including custom configurations, event tracking implementations, dashboards, reports, and any derivative works created from your Customer Website Data. Compact SaaS Pty Ltd retains all rights in the Services platform, features, and functionality. You grant Compact SaaS Pty Ltd a limited licence to use your Customer Website Data solely to provide the Services and as permitted by the Privacy Policy.
Compact SaaS Pty Ltd retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:
1. business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or
2. a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or
3. a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.
You may not, without the prior written permission of Compact SaaS Pty Ltd and the permission of any other relevant rights owners: broadcast, republish, upload to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website which are freely available for re-use or are in the public domain.

11. General Disclaimer

Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
Subject to this clause, and to the extent permitted by law:
1. all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
2. Compact SaaS Pty Ltd will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Compact SaaS Pty Ltd make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Compact SaaS Pty Ltd) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
1. failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
2. the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);
3. costs incurred as a result of you using the Website, the Services or any of the products of Compact SaaS Pty Ltd; and
4. the Services or operation in respect to links which are provided for your convenience.

12. Limitation of Liability

Compact SaaS Pty Ltd's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.
You expressly understand and agree that Compact SaaS Pty Ltd, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
Notwithstanding Sections 12(a) and 12(b), nothing in these Terms limits Compact SaaS Pty Ltd's liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; (iii) gross negligence or wilful misconduct; (iv) breach of confidentiality or data protection obligations; (v) unauthorised access to or loss of Customer Website Data; (vi) breach of applicable data protection laws; or (vii) any liability that cannot be excluded under the Australian Consumer Law.

13. Termination of Contract

The Terms will continue to apply until terminated by either you or by Compact SaaS Pty Ltd as set out below.
If you want to terminate the Terms, you may do so by:
1. not renewing the Subscription prior to the end of the Subscription Period;
2. providing Compact SaaS Pty Ltd with 30 days' notice of your intention to terminate; and
3. closing your accounts for all of the services which you use, where Compact SaaS Pty Ltd has made this option available to you.
Any notices pursuant to Clause 13(b) above should be sent, in writing, to Compact SaaS Pty Ltd via the 'Contact Us' link on our homepage.
Compact SaaS Pty Ltd may at any time, terminate the Terms with you if:
1. you do not renew the Subscription at the end of the Subscription Period;
2. you have breached any provision of the Terms or intend to breach any provision;
3. Compact SaaS Pty Ltd is required to do so by law;
4. the provision of the Services to you by Compact SaaS Pty Ltd is, in the opinion of Compact SaaS Pty Ltd, no longer commercially viable.
Subject to local applicable laws, Compact SaaS Pty Ltd reserves the right to discontinue or cancel your Subscription or Account at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Compact SaaS Pty Ltd's name or reputation or violates the rights of those of another party.
Upon termination or expiration of the Terms, you will have 30 days to export or download all Customer Website Data and Account Data, and Compact SaaS Pty Ltd will retain such data for 30 days post-termination to facilitate data export, after which the data will be permanently deleted unless you request extended retention in writing.

14. Indemnity

You agree to indemnify Compact SaaS Pty Ltd, its affiliates, employees, agents, contributors and licensors from and against:

all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with your use of the Services;
any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or
any breach of the Terms.

15. Dispute Resolution

15.1 Compulsory:

If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

15.2 Notice:

A party to the Terms claiming a dispute (Dispute) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

15.3 Resolution:

On receipt of that notice (Notice) by that other party, the parties to the Terms (Parties) must:

Within 28 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
If for any reason whatsoever, 28 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the Resolution Institute;
The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a precondition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
The mediation will be held in Sydney, New South Wales, Australia.

15.4 Confidential:

All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.

15.5 Termination of Mediation:

If 2 months have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

16. Venue and Jurisdiction

The Services offered by Compact SaaS Pty Ltd are intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of New South Wales.

17. Governing Law

The Terms are governed by the laws of New South Wales. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of New South Wales, Australia without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

18. Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.

19. Customer Data Processing Obligations

Data processing relationship. You acknowledge that when you use the Services to collect analytics data from your website visitors (End Users), you act as the data controller and Compact SaaS Pty Ltd acts as the data processor. Compact SaaS Pty Ltd will process End User data solely to provide the Services to you and as described in the Privacy Policy.
Privacy disclosure. You must include information about your use of CompactSaaS in your own privacy policy, including that pseudonymous analytics data is collected from your End Users and that this data is stored in the United States.
Collection notices. You are responsible for providing appropriate collection notices to your End Users (such as privacy notices) that disclose the use of third-party analytics services on your website, to the extent required by applicable privacy laws.
Sensitive websites. If you deploy the CompactSaaS tracking script on a website where the subject matter could reveal sensitive information about visitors (for example, a health, mental health, counselling, religious, or political services website), you must notify Compact SaaS Pty Ltd and obtain express consent from your End Users before enabling analytics tracking, as the mere act of visiting such a website may constitute sensitive information under the Privacy Act 1988 (Cth).
Lawful basis. You warrant that you have a lawful basis under applicable privacy laws for the collection of End User data via the CompactSaaS tracking script, and that your use of the Services complies with all applicable data protection and privacy legislation in your jurisdiction.
Secondary use. Compact SaaS Pty Ltd will not use End User data collected from your website for any purpose other than providing the Services to you. Compact SaaS Pty Ltd does not aggregate data across customers, sell data to third parties, or use End User data for advertising, profiling, or model training. Full details are set out in the Privacy Policy.

These terms were last updated on 26 February 2026. They apply to the CompactSaaS service operated by Compact SaaS Pty Ltd (ABN 75 680 223 965).